About Process Adapt
Our goal is to present candidates who meet your expectations and will be the right fit for your organization.
We accomplish this through our proprietary system – Process Adapt™ - the only formalized needs analysis in the staffing industry. Perfected over two decades, Process Adapt™ consists of a series of Extension Profile™ questions specifically designed to uncover the traits and soft skills of your ideal applicant.
This allows us to better gauge the best fit for your needs and your workplace. Our perception of quality is shaped by yours and continually adapts over the years.
How you benefit from Process Adapt™
Roth Staffing Value #3:
Our commitment to quality is uncompromising. We recognize that it is not our own, but our customers' perceptions of quality that are most important.
Process Adapt™ enlivens this core concept through a formal structure that enables us to act as an extension of your recruiting function. We refine that process throughout the duration of our relationship, presenting only candidates that meet your unique requirements.
125% Performance Guarantee
We’re so committed to your satisfaction and confident in our methodologies that we offer a 125% Guarantee: We will refund you any billing incurred for non– productive time provided by an Ambassador on assignment at your work place in the event they don’t work out for your organization, plus an additional 25% back.
How can we afford to offer this?
- Because rarely are we in a position where we need to implement it!
- We want to alleviate any uncertainty you may have in using our services
- As a true business partner to you, our focus on your hiring managers’ expectations, beyond the job description, allows us to produce the best fit
- Your hiring capital needs to be spent wisely in today’s market, so why not spend it on a staffing firm that guarantees their candidate
Skills assessments support our efforts to place only the most qualified professionals.
Ledgent uses industry-leading skills assessments by SHL through their TalentCentral™ platform, to help ensure that we bring forward the best candidates for your open positions.
SHL offers hundreds of assessments across a wide spectrum of skills in various roles and industries. The assessments are intuitive and mobile-friendly, making it easy for both candidates and administrators to use.
Ledgent will work with you to design unique skills assessment packages for each position, ensuring that each candidate possesses the learned skills, problem solving, situational judgement and cultural fit that you company requires.
Our internal Customer Experience department regularly measures the satisfaction and engagement levels of our finance and accounting managers, and then creates action plans for continual improvement.
We want to create a remarkable experience for you, each and every time you contact us.
By studying the factors that drive your satisfaction, we are able to continually improve and get better at delivering world class service.
No other finance and accounting staffing firm has received the recognition and accolades that we have for service and quality.
Our pursuit to be the best is a relentless one and our commitment to quality is uncompromising.
Benefits to Ambassadors
Our finance and accounting staffing firm has always believed that putting our Ambassadors first and treating them with the respect and dignity they deserve, would result in better service for our clients.
Since we opened in 1994, we offered a comprehensive array of benefits to temporary employees when other staffing firms were not.
We continue to offer benefit options and services to temporary employees that are similar to what is offered to full-time employees. Our offerings surpass the required level of benefits mandated by the Affordable Care Act.
We continue to be recognized in the industry for creating a best place to work for temporary employees, our Ambassadors. They are motivated to perform with excellence while on assignment at your workplace and you benefit from consistent quality of work.
THE AMBASSADOR PROGRAM®
The Ambassador Program® is Ledgent’s unique, proprietary system that equips our temporary employees with tools to effectively communicate with our customers. From the very beginning of an assignment, they will understand the customer’s needs – and even what they don’t want!
The result is a temporary employee – an Ambassador – who is engaged and passionate…ultimately delivering a truly remarkable experience.
The Ambassador Program® leads to
Better Understanding of Expectations
Improved Communication with Supervisor
Higher Client Satisfaction
How do we know the Ambassador Program has such a positive impact?
Our internal surveys show that when temporary employees follow our Ambassador Program, they self-report higher levels of satisfaction throughout their assignment. In addition, our surveys show that business clients also report higher satisfaction when we implement the Ambassador Program.
When independently surveyed, our Ambassadors love to share their positive working experiences with our company, as evidenced by our being named “Best Staffing Firms to Temp For” by Staffing Industry Analysts and “Best of Staffing™ – Talent” by Inavero.
Contact Ledgent today to have an Ambassador fill your temporary assignment.